Cancellation & Delivery Policy

Cancellation Policy

Customers who wish to cancel an order must contact Kimono Ken Customer Support as soon as possible.

Email: kimonoken.marketing@gmail.com
Contact Number: 0977 806 0204

Cancellation requests must be submitted at least three hours before the selected delivery time.

Requests received less than three hours before the scheduled delivery time may no longer be accommodated, particularly if the order has already been prepared, processed, or dispatched for delivery.

Submitting a cancellation request does not automatically confirm that the order has been cancelled. Customers should wait for confirmation from Kimono Ken Customer Support regarding the status of their request.

Delivery Policy

Kimono Ken aims to deliver orders within the selected or communicated delivery schedule. However, actual delivery times may vary due to circumstances beyond our reasonable control.

These may include traffic conditions, severe weather, road closures, delivery volume, transportation issues, and other unforeseen circumstances.

To help us complete deliveries smoothly and efficiently, customers are responsible for providing a complete and accurate delivery address when placing an order.

Customers must also provide an active and reachable contact number so that our delivery team can contact them when necessary.

Incorrect or incomplete delivery information, an unreachable recipient, or other circumstances outside Kimono Ken’s control may result in delivery delays or unsuccessful delivery attempts.

Kimono Ken will make reasonable efforts to coordinate with customers regarding delivery concerns whenever possible.

Customer Support

For questions regarding your order, delivery, cancellation, return, or refund request, please contact:

Kimono Ken Customer Support
Email: kimonoken.marketing@gmail.com
Contact Number: 0977 806 0204